Refund Policy
Refund Policy — Steady
(operated by RSDK LLC)
Thank you for shopping with Steady.
Your satisfaction is important to us. This Refund Policy explains how returns and refunds are handled.
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
The item is unused, in the same condition as received
The item is returned in its original packaging
A proof of purchase is provided
We do not accept returns if:
The product has been used or damaged after delivery
The product is not returned in its original condition
The return request is made more than 30 days after delivery
2. Non-Refundable Items
The following items are non-refundable:
Gift cards
Downloadable or digital products
Items marked as final sale
Personalized or custom-made items
Perishable goods
3. Damaged or Defective Items
If your item arrives damaged or defective, please:
Contact us within 48 hours of delivery
Provide clear photos of the item and packaging
If approved, we will offer one of the following:
A replacement
A full refund
A partial refund, depending on the circumstances
4. Order Cancellations
You may request an order cancellation within 12 hours of purchase.
After this period, the order may already be processed and cannot be canceled.
5. Refund Processing
Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method
Please allow 5–10 business days for your bank or card provider to process the refund
6. Late or Missing Refunds
If you have not received your refund:
Check your bank account again
Contact your credit card company
Contact your bank
If the issue persists, please contact us at:
📧 contact@mallowcomfort.com
7. Return Shipping
Customers are responsible for return shipping costs unless:
The item arrived defective
The wrong item was received
The error is on our side
Return shipping costs are non-refundable.
If a refund is approved, return shipping costs may be deducted from the refund.
8. Exchanges
We only replace items if they are defective or damaged.
For exchange requests, contact us at:
📧 contact@mallowcomfort.com
9. Contact Information
For any questions regarding returns or refunds, please contact:
RSDK LLC
262 Chapman Rd, Ste 240
Newark, DE 19702
United States